FAQs

Don't see your question here? Please get in touch

How can I access your Ofsted report?

You can search for me using my full name (Sarah Boldero) on Ofsted's website. I have a photo album of evidence also for the two areas that I was asked to improve so please ask to see this if you'd like.

Back to top

I've never left my child with someone before. What will help them settle?

I am really flexible when it comes to offering settling in sessions and arrange these depending on what parents think they need (I do charge for sessions). Some children settle well and don't need much time but for some it may take a little more time. If I'm honest, the settling in sessions are for the parents as much as for the little ones! It also helps children who are currently here understand that a new friend is joining us. Usually settling in sessions take place the month prior to the contracted start date and build up starting from a couple of hours in the first session. It's handy to have at least one settling in session where a child has their lunch here and a sleep.

Back to top

My child isn't feeling well. Can they still attend your setting?

It depends on the problem really. If it's something contagious then I'm afraid not. If your child is a bit unwell but still able to join in with regular activities without the need for Calpol, then I'm happy for them to come. If you sign a permission on Baby's Days then I'm able to administer medication to them. If you're unsure, it's always best to send me a message and I can give you advice.

Back to top

I'm going on holiday next month. Will I still be charged?

If I'm open to care for your child and you choose to take holiday during your contracted days, then you still will be charged.

Back to top

How much holiday do you take and will I be charged if my child can't attend?

I take 4 weeks' holiday a year and usually give more than 6 months' notice of this holiday. I don't work any Bank Holidays. I take a fortnight in the summer, a week at Christmas and a week at Easter. You will not be charged when I'm on holiday.

Back to top

Will I be charged if my child can't attend due to sickness?

Yes, you will still be charged as the space is still available even though your child can't attend.

Back to top

What happens if you can't care for my child because you are sick?

I will give you as much notice as possible. I will refund any fees owed to you as I don't charge if I can't work (this is usually credited through the next invoice). In the past, I have been able to secure additional childcare for parents but this is very dependent on the situation and is not to be relied on.

Back to top

My child will be starting nursery / school soon. Will you be able to drop them off and pick them up?

Sorry but this won't be possible. I don't do any pick ups or drop offs for any children as I feel it disrupts our daily routine too much.

Back to top

I want to use reusable nappies for my child. Is this something you can support?

Definitely. It's important to me that I, as closely as possible, support you in your parenting choices. Just give me a bit of notice (and training if necessary!).

Back to top

My baby is still breast-fed. How can you support?

I'm more than happy to store breast milk here (either frozen or in the fridge). I will help support the transition from breast to bottle as well as I can.

Back to top

My company uses a childcare voucher scheme. Can I pay in this way?

I'm registered with most providers so let me know which one your company uses. If I'm not registered, it's really easy for me to set up.

Back to top

Do you accept funding for 2, 3 and 4 year olds?

Yes I accept funding. There are a few forms to fill out (can be done through Baby's Days) so please let me have plenty of notice if you want to access this funding. I only offer funding during term time. I do charge an additional voluntary fee alongside funding which covers trips out, resources, admin etc.

Back to top

Do you accept tax-free childcare?

Yes I am registered to provide this. Please ask for my registration details.

Back to top

How can I ensure my child is safe in your home and when you're out and about?

My husband and I have an enhanced DBS and subscribe to the update service. You are welcome to check documents and search for us through this update service. My first aid training and safeguarding training are always up to date. I complete risk assessments for my home and for when we're out and update these regularly. I have business class insurance on my car and it always has a current MOT and is regularly serviced. I have car seats that are appropriate for all age children.

Back to top

I am quite nervous that you have a dog. How does this work?

We've had Ruby since she was an 8-week old puppy and all my parents were contacted well before we got her. I provided them all with a very detailed risk assessment which they were encouraged to add to. Ruby spends most of her time in the kitchen with a high gate between her and the living room where the children are. She has some supervised contact with the children during the day if this is something they are comfortable with. She is a very gentle and quiet dog and parents are also encouraged to meet her. A year later, we brought Martha home (she's Ruby's biological sister).

Back to top

I've got an important meeting / appointment on a day that my child isn't due to be with you. Are you able to help?

Just send me a message if this is the case. If I have space, then it's definitely something I will accommodate. For continuity of care, I can go over my usual ratio (as long as I still conform to Ofsted's requirements of no more than 6 children) but it's good to have as much notice as possible as I may have to change our plans for the day.

Back to top

Work has asked me to change my days. Are you able to change the contracted days for my child?

Yes, I can do this depending on the other children I have on the day you need to swap for. It's not something I can guarantee though.

Back to top

My child needs to take medication. Is this something they can do with you?

Yes, and I have a medicine policy for this exact reason. For prescription medicine, you will need to sign a permission through Baby's Days and I will then log how much medication is given and when.

Back to top

My child has food intolerances. Is this something you can support?

I currently have children with intolerances and allergies and this is definitely something I can cater for with the correct information from you. If the allergy is more serious, we would devise a care plan together.

Back to top

Will I have to pay a deposit to secure my child's place?

This depends on how quickly you will want your child to start once the contract is signed. If there is a gap, most parents pay a month's fee as a deposit and I use this to pay off the final invoice. If there isn't much time before signing up and starting, then I don't charge a deposit.

Back to top

Our family follows a different religion or faith. Can you support our beliefs?

Completely. The British Values that Early Years providers are expected to follow cover this (we respect the culture and belief of others; we listen to and respect other people's opinions and values; we treat everybody equally) and they are an embedded part of my practice.

Back to top

I'm thinking of becoming a childminder. Can you give me any advice?

Please get in touch! I'd be happy to help and have in fact mentored a couple of people who are thinking the same.

Back to top

How do you ensure inclusion in your setting?

I constantly reflect on what I do, how I behave, and where we go to make sure everyone is treated as an equal. I have an extensive policy and you’re welcome to request a copy

Back to top
Back to top